Exclusive Equine Saddle Purchasing Policy

Each saddle from Exclusive Equine is meticulously handcrafted to order by our skilled saddlers, ensuring unparalleled quality. Customization options are available to cater to your specific preferences, reflecting our commitment to personalized craftsmanship. We maintain a comprehensive inventory of saddles for immediate purchase, ensuring prompt availability when needed.

Saddle Deposit & Payment Procedure

• To initiate your saddle order, a deposit ranging from $2000 to $3000 (depending on the brand) is required, symbolizing your commitment to excellence.
• Final payment is due upon confirmation of readiness for shipping from the esteemed Kentaur factory, showcasing our dedication to a seamless transaction process.
• Credit card payments will incur a 2.9% surcharge, reflecting industry standards and ensuring transparent financial transactions.
• Payment can alternatively be facilitated via email transfer to info@exclusiveeq.com, with the password "saddle," offering a convenient and secure payment avenue.

Payment Plans

• We offer customized payment plans tailored to accommodate your financial preferences, requiring a minimum non-refundable deposit of $1000 at the time of order.
• Monthly payment options are thoughtfully devised, featuring a 15% interest charge on the total order to facilitate budget-friendly purchases.
• Missed payments will incur additional fees, escalating gradually ($25 at 5 days, $25 at 10 days, $50 at 15 days), reinforcing our commitment to fiscal responsibility.
• Failure to fulfill payment obligations within 60 days may necessitate Exclusive Equine exercising its right to reclaim the saddle, ensuring fairness and accountability.

Ordering Timeline

• The delivery timeline for your bespoke saddle typically spans 10 to 12 weeks from the time of order, encompassing meticulous manufacturing and expedient shipping.
• We prioritize transparent communication, providing regular updates on the progress of your order and extending complimentary shipping upon completion.
• Should you require immediate access to a saddle, demo saddles may be available for temporary use during the waiting period, exemplifying our commitment to customer satisfaction.

Saddle Trade-In & Used Saddles

• We welcome trade-ins subject to inspection by our esteemed US or Canadian Sales Managers, fostering a seamless exchange process.
• A minimum non-refundable deposit of $500 is required for trade-ins, ensuring equitable transactions, and honoring the value of your investment.
• The trade saddle must be promptly delivered to the designated sales representative within 5 business days of deposit receipt, reflecting our commitment to efficiency and professionalism.

Consignment Saddles

• We facilitate the sale of used saddles on consignment for brands within our inventory, featuring a 30% consignment fee to offset administrative costs.
• This service underscores our commitment to sustainability and community engagement, providing a platform for riders to access quality equipment at competitive prices.

For further inquiries or assistance, please do not hesitate to contact us at info@exclusiveeq.com or (416) 580-6771.